Data Protection

Our role as your supplier

Data Processor

We are the Data Processor (learn more) in the eyes of the GDPR, and you, the client, are the Data Controller.
As a result, we have a comprehensive data processing agreement in place that spells out our responsibilities and commitments as your data processor.
This is updated on a regular basis to reflect changes in legislation and technological advancements.
The DPA in its entirety can be found here.

Your data is safe and sound in our servers. But sometimes your data may be handled by other parties – for example when you integrate icharms with Mailchimp. These sub-processors, as they are called in GDPR, are listed here.

Sensitive data

Passwords and API keys, for example, are strongly secured.
icharms does not save any credit card or bank account information that can be used.
They are stored by payment processors’ systems (see Integrations), which are held to the tightest compliance standards.

icharms role in enabling you to comply with data protection legislation

icharms provides a host of features to enable you to meet your obligations as a data controller, and to enable you to set and comply with your own data management policies. These features include:

    • Legitimate Interest or Opt In policy, for each comms channel.

    • Preference Centre.

    • Subject Access Request (coming soon).

    • Bulk archive and bulk delete to ensure data retention policy can be adhered to.

    • Filtering based on channel permissions.

Why charities choose icharms - in their own words

The group did an excellent job of holding our hands throughout the cycle, answering to any questions we had, assisting us with the excursion, and being patient when we needed to rehash things! I would strongly advise the icharms Onboarding administration to anyone switching to icharms — it gives you the assurance and data you require to launch another framework. Emma -
The group has been a fantastic (in every sense!) display. They've made the transition to icharms a breeze by being patient, resourceful, and exceptional communicators. After that, we'd be able to observe a variety of ways to smooth up our work. The fact that they have such a fantastic client service team has been a bonus. I strongly advise it. - Car Emma
Truly simple to utilize, I especially rate the Lists work and the capacity to transfer to Excel.

— Charlie Fraser, Back Up Trust
It's fantastic to work with a crew that is friendly and knowledgeable about the type of CRM structure that a good cause requires. Constantly willing to listen to new ideas and useful in dealing with issues — Alexandra Haswell, Norfolk and Waveney Mind's Fundraising Manager
The icharms group conveys critical information, massive information about increasing support, trust, and security. — Lisbet Christoffersen, Brns Vilkr's Head of Fundraising
icharm is a simple to use system that may help charities maintain track of its members and supporters. The search features are simple to use, and the results are simple to share with those who need to see them. I would enthusiastically suggest icharm to anyone who requires their services. — ATD Fourth World UK's Eric Knibbs
With low maintenance, scattered group, icharms has been a much needed refresher. I'm still new to the framework however the more I learn with the online assets, the better it gets!

— Emma Lynn, Individual Giving Manager, FitzRoy
icharm is a brilliant asset to any pledge drive. It is simple to grasp, and the information bank is brimming with practical assistance. — Gesher School's Ali Durban
We are truly satisfied with icharm. It's an incredible for assisting us to deal with our connections and interchanges with allies. The icharm group are on the whole staggeringly amicable and supportive as well. We are glad to be important for the icharm family

—Rachel Hogg, The Benjamin Foundation
icharms is extraordinary! It works, it does precisely what it says on the tin. It's combinations are incredible It's reasonable, absolutely versatile and cherished by our evaluators. — Mark Morgan, Stella's Voice