Support

Support

Need help with your existing icharms system? You’re in the right place.

The solution could be found in the icharms Knowledge Base.
The Knowledge Base contains all of the product’s documentation and how it works.

Case Studies

Send a message to our customer service department.
Your icharms subscription includes this service.
You are free to use it as much as you like.

Submit Tickets

What does icharms support service cover?

Specific questions about something in icharms that you don’t understand or that, despite your best efforts, isn’t working as it should.

Notifying us that something in icharms is broken (we’ll investigate and, if it’s a problem, add it to the backlog to be rectified in a future version).

If you’ve installed the icharms web widgets on your website but the page isn’t working, please contact us.

What does icharms support service NOT cover?

  • Create and update profile records for individual and organisations

  • Please contact the icharms Partner that performed your migration if you have any questions about your data or the migration process.

  • Issues relating to custom set up or configuration – please refer to your icharms Partner.

  • Cleaning, updating or deleting data – please refer to your icharms Partner if you need help with that

  • Training – we’ll be happy to refer you to a training partner.

  • Configuration of icharms- our Partners provide this service, or you may find a Knowledge Base article that helps you do it yourself.

  • Use of integrated apps – you will need to contact the support service of the app in question.Please contact the icharms Partner that performed your migration if you have any questions about your data or the migration process.

Not sure who to contact?

It’s not always evident who can help you solve your situation.
If that’s the case, send us a request and we’ll either resolve it under support or refer you to someone who can.

Why charities choose icharms - in their own words

The group was great at practically holding our hands all through the entire cycle,responding to any inquiries we had, supporting us with the excursion and being patient when we expected to recap things!

I would altogether prescribe the icharms Onboarding administration to any individual who is changing to icharms — it gives you the certainty and information to dispatch another framework.

- Emma Carter, Fundraising & Communications Manager Dorset & Somerset Air Ambulance
The group have been a brilliant presentation (in each sense!) to icharms. Patient, well resourced and extraordinary communicators, they have made the progress to icharms a smooth one. We would already be able to see numerous methods of smoothing out our activity subsequently. The way that they [have] an incredible clients support bunch has been an extra reward. Completely suggested.

- Emma Carter, Fundraising & Communications Manager Dorset & Somerset Air Ambulance
Truly simple to utilize, I especially rate the Lists work and the capacity to transfer to Excel.

— Charlie Fraser, Back Up Trust
It's incredible to work with a group who are amiable and learned about the kind of CRM framework good cause need. Continually willing to tune in to novel thoughts and are useful with challenges that we face

— Alexandra Haswell, Fundraising Manager, Norfolk and Waveney Mind
The icharms group convey vital info, gigantic information about raising support, trust and security.

— Lisbet Christoffersen, Head of Fundraising, Børns Vilkår
icharm is an easy to use system, that is a good way forward for charities to keep track of membership and supporters, The search functions are easy to use, with the results easy to share with those who need to see the results. I would wholeheartedly recommend icharm to anyone who needs the services that they can offer.

— Eric Knibbs, ATD Fourth World UK
With low maintenance, scattered group, icharms has been a much needed refresher. I'm still new to the framework however the more I learn with the online assets, the better it gets!

— Emma Lynn, Individual Giving Manager, FitzRoy
icharm is each pledge drive's clever asset. It is easy to understand and information bank is brimming with pragmatic help.

— Ali Durban, Gesher School
We are truly satisfied with icharm. It's an incredible for assisting us to deal with our connections and interchanges with allies. The icharm group are on the whole staggeringly amicable and supportive as well. We are glad to be important for the icharm family

—Rachel Hogg, The Benjamin Foundation
icharms is extraordinary! It works, it does precisely what it says on the tin. It's combinations are incredible and robotizes such countless cycles. It's reasonable, absolutely versatile and cherished by our evaluators.

— Mark Morgan, Stella's Voice